How A Virtual Receptionist Will Increase Company Revenue

Virtual receptionists have become the cost-effective way to answer your phones. It is a service that has significantly grown in popularity because of its all-encompassing approach to office support services.  A virtual receptionist will answer the phones and take messages, but that is far from all. We can also maintain your calendar, answer customer inquiries, and even…

Technology and Shared Office Space

By, Jessica Santiago – On Point Executive Center In addition to saving money with shared office space, technology can help small business owners leverage limited capital in smarter, more effective ways. In some cases, using technology provides greater efficiency and versatility, making it a natural progression for processes you may already have in place in…

Remote Team for the Win!

Going Virtual With Our Office Was a Big Part of Our Success! A few years ago, with a team of seven intrepid engineers, artists, and designers and some seed funding from a small business grant, I took the leap and started my own business. Funds were tight and time was precious, so we all knew…

Meet Your Customers’ Needs with These 5 Phone Etiquette Tips

An unhappy customer calls into the office.  What do you do? Instead of allowing fear to rear its ugly head, meet their needs effectively with these 5 phone etiquette tips. No matter what your line of work, you have probably come into contact with a customer who was unsatisfied with a product or service you…

Are Your Employees Exhibiting Zombie-Like Qualities?

Trick or Treat? Today we have 2 tricks to bring your business back from the Walking Dead. If you remember anything, remember this:  strong work family = strong business    Access the situation What changes have you made in your business since the culture of your staff changed? How have those changes affected your employees?…