Snail mail and good old phone calls are still a thing! eMail, text and instant messaging and robo calls seem to have taken over our means of communication.  That being said, phone calls are more important than you think. An overwhelming 65% of customers prefer a phone call as the primary method of communicationwith businesses. Even more impressive? 80% of all business is conductedover the phone. 

It’s estimated that businesses lose $75 billion each year in lost revenue from poor customer service.

Each phone call is a potential client, so you are throwing business away every time you miss a call. However, you can’t always be by the phone when you’re running a growing business. 

What does one do when it is impossible to take every call?

Virtual receptionist service from On Point Executive Center is the very solution you never knew you needed.

What is a Virtual Receptionist?

Our virtual receptionists are professional, experienced, and highly trained. 

Our team is exceptionally proficient in virtual services, a type of receptionist service that calls for greater professionalism and superior levels of customer care.

Like regular receptionists, virtual receptionists will answer and field all calls, record messages, handle faxes, and answer questions. They will handle the seamless transfer of all your calls to the proper party, with available call forwarding for your entire team. 

Your virtual receptionists can also help with basic questions and issues as appropriate, without troubling your staff with basic inquiries. Appointment booking is available, with regular scheduling and call reminders as needed.

​These kinds of services will not only improve your customer service, but they will also save a lot of time, streamlining your operations considerably. 

How Does Virtual Receptionist Service Work?

When you work virtually, a whole new world of possibilities opens to you. We specialize in services designed to uniquely fit your needs without a one-size-fits-all approach.

There are many personalized receptionist servicesyou can enjoy for your business:

• Create personalized greetingsto represent your business the way you want to be represented. 
  • Wishing you a fantastic day from Sunshine Dry Cleaners.  How may I help you?
  • We are happy you have called. How may we assist you? 
  • Thank you for calling Riches Auto Body.  How can we help?

• Record custom voice mailsfor your team or ask our friendly team to record messages for you. We will also help you set up custom extensionsfor your entire organization. 

• Call schedulingis available, so you don’t receive calls at all hours of the night. Simply tell us the numbers for daytime and overnight use, and we will take care of the rest! 

• Message deliveryin the format of your choice (phone, text, email, or even chat) to ensure you always stay plugged in even when you are far away. 

With our help, your team can enjoy your own modern version of a phone tree using custom-built menus that direct callers to the exact department they need.

Say goodbye to long wait times and visits to voicemail. 

Our virtual receptionist services will transform the way you do business!

Why Do I Need Virtual Receptionist Service?

You don’t always get the best bang for your buck, especially when it comes to business, but that’s not the case here. 

With virtual receptionist services at On Point Executive Center, you can enjoy an impressive return on investment (ROI) with stellar customer support for your growing business.

Phone answering service is particularly handy for professionals based out in the field, like service technicians, real estate agents, and photographers who all work away from a desk.

The benefits of a virtual receptionistby On Point are impressive:

• It is more cost-effectivethan a full-time, in-house receptionist.
• We assign you a dedicated 813 number, so you don’t have to give out a personal number.
• You can get a toll free number for your clients to call you on.
• Business hours coverage ensures all of your customers receive superior care.
• Appointment scheduling to keep your calendar full of business.
• Reminder calls to assure you are not wasting time on no-shows!
• Intake forms to alleviate you from repetitive administrative work.

Most answering service companies use call centers located in other countries, but our team is a carefully curated team of U.S.-based professionalswho are thoroughly trained in receptionist and caller protocol.  Our receptionists are based in Tampa, Florida and interact with your callers on a daily basis.

Whatever the reason, we will save you a ton of time and a lot of stress so you can be at your best all day, every day.

There is no doubt that virtual services can quickly boost productivity without the constant interruption of phone calls.

No more holds and no voicemails. 

It’s a level of exquisite care and service absent from business today, and it can be yours.  

Set up the arrangement that works for you with long-term and short-term options to fit your needs. 

Either way, you’ll always have the help you need with virtual receptionist service from On Point Executive Center.

At On Point Executive Center, we support and empower businesses all around the globe.  

Join us!

813.350.7800