The Right Way to Complain in Business

Eleanor Roosevelt said, “It takes as much energy to complain as it does to plan.” Think about the last time you complained in your business. What was it about? Was it that every call you took was asking the same question as the previous caller? Are you complaining about the number of tasks you have to do and feeling like you just don’t have enough time to get everything done? Is your internal bickering related to a troublesome client that you really wish you didn’t have to deal with? It’s normal to complain about a rough day in business. But, did you know there is a right way and a wrong way to complain in business?

We’re taking this idea from the motivational mind of Chalene Johnson. Her thought is that the right way to complain in your business is to have a constructive complaint. So, what is a constructive complaint? It’s a complaint that comes with an idea for fixing the problem. For example, instead of complaining about how your customer service calls are getting too hard to handle, maybe it’s time to outsource that job to someone who can take care of them for you. Or, perhaps the problem is you don’t already have frequently asked questions on your website so you are constantly fielding calls and answering the same questions over and over again.

Complaining is like rocking in a rocking chair- it will give you something to do, but it won’t get you anywhere.

The next time you are about to complain in your business, stop yourself and think about how you could address the problem instead. Odds are that whatever you were about to complain about has a solution just waiting for you to think of it. Now, that sounds a lot more constructive to us!

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