Sometimes, it’s best to go to the numbers. We’ve compiled all the stats and information you need when deciding whether a live answering service is the right solution for your business. 

As a CEO, you wear many hats: manager, accountant, salesperson, marketer, and inventory manager. 

You have enough on your hands, so let us take receptionist off your list. Live answering service is an industry that is worth over $150 billion and shows no sign of slowing down.

Here is why a live answering service is crucial to your business’ success!

Lower Operating Costs

A live answering service has changed corporate communications, and more and more businesses are turning to virtual receptionists. A live answering service offers excellent service paired with greater affordability. 

In 2017, the median salary for a full-time receptionistwas $28,390.

That totals about $2,366 per month, which is far more than the cost of a live answering service operating specifically on your schedule. 

Only 58.9% of virtual assistants are full-time.

You no longer have to waste money on the hiring and training of new employees, and there is no salary, benefits, taxes to pay.

You can create the schedule that best works for them without wasting money on set packages with services you do not need.

With a virtual assistant, you can save 78% of your operating costs.

That’s money you can put elsewhere to grow your business!

Fewer Interruptions

It’s unavoidable. Interruptions will happen, and you will have to, at least temporarily, set your work aside. 

51.5% of those polled by Rescue Time reported frequent interruptionsat work. 

Most full-time employees are productive for less than 3 hours during their 8-hour workday.  

It gets worse.

The Journal of Experimental Psychologyshows that error rates doubledafter a 2.8-second interruption. After a 4.5-second distraction, mistakes tripled. 

Distraction in the workplace costs businesses an estimated $588 billion each year.

It’s not worth it. 

We will connect you with the calls that matter without all the ones that don’t. 

Experienced Professionals

Live answering service from On Point Executive Center does more than replace a receptionist.

Our team is a carefully curated group of highly trained, versatile professionals. With appointment setting, inquiry management, and customer service, your virtual receptionist becomes both a salesperson and administrative wizard. 

Over 85% of virtual assistants have worked within the private workplace, and that experience pays off.

96% of consumers use customer serviceas a measuring stick of a company’s business and worth. 

Microsoft reports that 54% of customers expect higher standards of customer servicewith each passing year.

A study of over 50 million callsfound 65% of business comes from phone calls. 

Phone calls have become an even more crucial component of business because today, only 5% of businessis conducted in-person.

There’s no need to worry about employee retention with a professional virtual receptionist who is always there for you.

Consistency and Reliability 

The problem with a full-time receptionist is that it is but one position for one person. 

Something as ordinary as the flu, a vacation, or maternity leave could bring your whole office to its knees. 

With a virtual receptionist, operations do not come to a standstill when a receptionist is out of the office.

It’s essential to have someone dependable who can fill in without sending callers to an automated system. 40% of customers prefer a live person on the line when discussing more in-depth matters. 

30% of callers say their biggest struggle is reaching a live personwhen calling a business.

It’s especially important to tend to your customer’s needs to maximize your sales.

You can increase profitby 25% if you can increase client retention by just 5%.

When it is easier to speak with someone directly, customers are more inclined to call more often and conduct more business with you.

Customers want to talk to you. 

You just have to make it easy for them to get in touch. 

Better Business

Many companies tout excellent customer service but rarely follow through, losing business.

When you miss phone calls, you isolate your customers, and you send them right to your competitors instead. 

Excellent customer service drives 73% of consumers to remain with a company. 

Most consumers won’t even give you an opportunity to make it right. Instead, 91% of customers will simply quit doing business with you. 

Customer reviews are an important part of any business, and the average person shares a negative review with fifteen different people. It adds up quickly.

Today the disgruntled customer turns to the internet, reaching millions of people in just seconds. 

Half of all millennialshave posted a negative review online.

It’s a lot easier to keep your customers than it is to find new ones. 

Studies show it is up to 7 times cheaper to keep your client basethan it is to recruit a new one. 

Virtual receptionists have been a miracle for businesses around the world, increasing sales and improving customer retention.

We’re here to help you do it.

Our team of friendly, knowledgeable virtual receptionists will provide invaluable support to your callers, creating better, long-term relationships with your clientele. 

We are the modern solution to customer service. 

Call us today to set up your virtual receptionists!

813.350.7800