Reception Services

The On Point Executive Receptionist Service is an affordable way to have your calls answered by a real, experienced professional, who will represent your company well, whether it’s the first point of contact, or on an ongoing basis.

The receptionists at On Point will enhance your company’s brand, give you more time to focus on what you do best and and save full-time staffing costs. Plus you’ll have peace of mind, knowing your customers and prospects are in good hands. The On Point Receptionist answers your business calls and transfers them directly to you – no matter where you are; at your home, out fishing or playing golf. It’s as if you were sitting in your office.We also make your appointments, provide information about your company and take sales orders.BENEFITS• A great Brand Image• Professional customer service and support• Ability to focus on other areas of your business• Very low cost compared to a full time hire• No long contracts

FEATURES• Experienced, local professional receptionists• Calls answered with your personal greeting – it’s a seamless solution• We can send the call to voicemail, transfer it to you, take a message, schedule an appointment or take sales orders• We can deliver messages by e-mail, fax, text, IM or a combination of each• We can call-screen and pre-qualify calls for you, so you don’t waste valuable time• Calls answered with your message – it’s a seamless solution• Intake forms• Reminder calls• Custom requests

Receptionist packages are typically purchased on a monthly membership with a set number of calls. These packages can be customized to fit your typical call volume and service style. Vacation packages are also available for short term coverage.

Contact our office today to customize your personal receptionist service. (813) 350-7800

Live Personal Phone Answering• Forward your existing phone number or publish your On Point Executive Center’s provided number – or both• OP’s live virtual receptionists will cheerfully answer your calls with your personalized greeting Monday – Friday 8:30am-5:00pm EST• We’ll provide callers with vital information such as descriptions of your services, directions to your office, etc.• We’ll route calls to the appropriate department/person• Our professional receptionists can categorize different types of calls (new clients, current clients, urgent calls, etc.) and handle according to your instructions

Live Call TransferringOur local virtual receptionists let you know who’s on the line and, if you would like to take the call, they will connect callers to you live, wherever you are.Customized Call HandlingEach person in your business may set their own individual call instructions. Our virtual receptionists may gather any information you’d like before trying your line and when taking messages, and each of your employees can decide what’s most helpful for them.Set Temporary Call InstructionsLet us know when you’re stepping into a meeting, working off your cell for a bit, or would like your calls held while you work on a project. Update your whereabouts easily by calling our office, Skype IM, or eMail.Messages Delivered via Email and/or Text• Your virtual receptionists can collect any information you’d like in messages, including a short intake form• Written messages are delivered to you by email, text message, or both• Voicemail messages are delivered to your email inbox via a .wav file• All messages are relayed promptlyReturn Calls on Your BehalfYour team of virtual receptionists can also make calls on your behalf to relay information or confirm appointments. These calls are billed outside of your monthly pool of minutes, and it’s completely up to you when you use them. At Your Disgression • All the time. Since we sound like we’re right in your office, Ruby provides a friendly, unifying voice for your company.• Part of the time. Feel free to forward and unforward your lines at your convenience, whether that’s a couple of days a week or a few hours a day.• For overflow. Have your calls ring in your office a few times before rolling over to our team of professional receptionists.• Vacation. We will take your calls live and follow the instructions you have left with us before you’re bon voyage! Call back at your leisure, or email us call back information to relay for you.